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Please ask at reception (either in person or via telephone) and we will explain our current registration procedure to you -this usually involves completion of a short form.  Please check that you reside inside the practice boundaries (see below). There may also be other eligibility criteria that you will need to meet.

To see the boundaries of the practice area go to the "contact us & maps" page

If you are a UK citizen you can see any GP in the country on a "temporary resident" basis. Overseas visitors from certain countries may be entitled to emergency hospital treatment whilst staying in the UK but are NOT automatically entitled to general medical services. A charge may be made for treatment of some overseas visitors seen at the surgery.

We constantly review our service and welcome any suggestions that help us to provide an efficient service.  We will investigate complaints appropriately.  Please ask reception staff for a copy of our practice complaints procedure.   

Please communicate a complaint in writing to Mrs Christine Jones, Practice Manager.

 We aim to acknowledge your complaint within two working days and to have looked into your complaint within ten working days from the date we received it. 

In the interests of patient safety and emergency access please do not park in front of the surgery.  There are two public car parks within 100 yards of the surgery.

There is full disabled access to all areas of the surgery, including a lift to the upper floor. Disabled toilets are available on both levels and disabled parking is available on the surgery forecourt.

If you have changed you address or telephone number recently, please let us know so that we can update our records and are able to contact you if necessary. You should also inform the hospital of the change of details if you are waiting for an appointment. Change of address/telephone forms are available at reception

¤ Please book routine appoinments where possible and leave the emergency   appointments for genuine emergencies

¤ Please see the same doctor whenever possible

¤ Please phone for home visits before 10.00am if possible. Having no transport does not qualify for a home visit.

¤ Please submit repeat prescription requests at least two working days in advance of when needed.

¤ Please avoid telephoning the surgery during peak times- afternoons tend to be quieter

¤ Please do not expect medical advice from reception staff - they are not medically trained

¤ Please inform us of any change of address / telephone number

¤ If you cannot keep your appointment please let us know ASAP.

Vine House Health Centre is registered under the Data Protection Act to hold patient records in both paper and computer formats. We have procedures in place to ensure that confidentiality and security of this information is safeguarded at all times. Information is available to hospitals and clinics to which patients are referred ,as required, but is never divulged to other sources (eg insurance companies, solicitors ets) without written patient consent. Apart from your Doctor, various practice staff (such as medical secretaries) see patient information as part of their work

The need for confidentiality and the right of privacy is respected at all times by all staff at the practice. As a consequence your identity will be established before any information is given out over the telephone and in the normal course of events test results, for instance, will NOT be given to others - this includes family members. You have the right of access to your medical records under the Data Protection (Access to Health Records) Act. If you wish to view your records please make an appointment to see your doctor. Paper records are held but all recent and current personal medical information is recorded on computer in accordance with the Data Protection Act.